In case if delays happen, force majeure, natural disaster, and there wasn't proper prior notice from China railway, 12Go shall not be liable for this as it isn't under control of 12Go.
12Go will neither cover any loss and expenses incurred in connection with it, nor refund tickets price.
We kindly ask you to take your own responsibility in checking prior all your travel details and departure time.
If you have any questions we are pleased to offer our assistance and support.